Our Services

For service companies, an integrated approach to planning is critical for success.  Muir & Company helps its clients create effective strategic market plans by identifying the factors essential to market and financial success, then aligning company-wide strategies and tactics to capitalize on chosen market opportunities.   To see an example of our work, click here.

Customer satisfaction in a service business is driven by the extent to which the service delivered meets or exceeds customer expectations.  To ensure that organizational changes do not interfere with the ability of employees to manage and deliver on expectations, it is critically important for the business to address changes in processes, organization, and culture necessary for successful transitions.  Muir & Company works with its clients to identify critical issues associated with change and to manage the factors necessary for success.  To see an example of our work, click here.

The key to repeat business is customer loyalty.  The challenge for service businesses is that the factors which create customer loyalty are a moving target and the bar for loyalty continually ratchets up.  To meet these challenges, Muir & Company works with our clients to develop continuous service improvement processes to ensure customer expectations are managed on the front end and exceeded on the back end, thereby building customer loyalty and long-term success. To see an example of our work, click here.

Employee engagement and strong teams are critical for service businesses to deliver consistent service that supports business strategies and exceeds customer expectations.  Muir & Company works with its clients to create employee ownership of strategies, processes, and tactics and to build teams that trust each other.  In doing so, we help company executives ensure successful attainment of their goals.   To see an example of our work, click here.

Muir & Company has extensive experience working with business start-ups.  We can assist business start-ups by developing business plans and/or advising business founders on processes and procedures, departmental structuring, compensation systems, accounting & financial management information systems, vendor selection, and critical steps for establishing a new business.  To see an example of our work, click here.

Businesses often struggle with marketing and sales.  Many are unclear how to structure these efforts in the first place or discover that their current configuration does not meet the needs of the organization.  Muir & Company helps its clients understand how to use these functions effectively based on the client’s business model, develop marketing and/or sales plans, identify key issues, and structure sales teams and incentive plans.  To see an example of our work, click here.

Financial management keeps service businesses on track for success.  It provides valuable insights regarding funding of service strategies, developing new services, and understanding the profitability of existing services, as well as the overall financial health of the organization.  It ensures the business has the funds needed to meet cash obligations and that the business complies with state and federal regulations.  Financial management also aids in areas such as planning, budgeting, managing risk, and communicating with interested parties.  Muir & Company works with our clients to ensure their financial management positions the business for success.  To see an example of our work, click here.

Successful accounting & financial management information systems capture critical data.  When they don’t, it compromises management’s ability to manage the business.  Muir & Company works with its clients to analyze, then set-up or revise their accounting and financial management information systems to capture the information the business needs to set objectives, analyze results, and achieve financial goals.  To see an example of our work, click here.

Financial, legal, and regulatory compliance issues are inevitable and often require interfacing with third parties.  Engaging with these outside professionals and regulatory authorities is time consuming, can be confusing, and can interfere with management’s ability to focus on day-to-day operation of the business.  Muir & Company understands these third parties and we help our clients coordinate and manage attorneys, CPAs, bankers, lenders, and/or government authorities.   This allows our clients to maintain their business focus while ensuring these matters are handled effectively and efficiently.  To see an example of our work, click here.